Wallace Community College - Software Support (formerly Computer Applications) AAS Degree Option

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(Computer Information Science)

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CIS Program Options (AAS Degree)

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Software Support (formerly Computer Applications),
CIS AAS Degree Option

Installs, modifies, and makes minor repairs to microcomputer hardware and software systems and provides technical assistance and training to system users. Inspects microcomputer equipment and prepares for delivery. Installs or assists service personnel in installation of hardware and peripheral components, such as monitors, keyboards, printers, and disk drives on user’s premises, following design or installation specifications. Loads specified software packages, such as operating systems, word process, or spreadsheet programs into computer. Enters commands and observes system functions to verify correct system operation. Answers client’s inquiries in person and via telephone concerning systems operation; diagnoses system hardware, software, and operator problems; and recommends or performs minor remedial actions to correct problems based on knowledge of system operation. Replaces defective or inadequate software packages. Refers major hardware problems to service personnel for correction. Attends technical conferences and seminars to keep abreast of new software and hardware product developments.

Salary (Microcomputer Support Specialist) - all levels

Low

Average

High

Bonus

Benefits

Compensation

AL
Statewide

26,183

36,220

42,030

7.0%

16.5%

$44,725

US National
29,793

41,213

47,823

-

-

$49,718

Description from the Wall Street Journal, Career Journal.
http://www.careerjournal.com/salaryhiring/industries/computers/index.html
AL Information (Microcomputer Support Specialist),
Information retrieved 5/13/2005

Clicking certain links on this page will transfer you to a non-Wallace Community College (WCC) Web site that is solely under the control of a party unaffiliated with WCC. WCC has not tested the products or services offered on such Web sites and shall not be responsible for any content, product, or service offered on such Web sites.

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Software Support (formerly Computer Applications), CIS AAS Degree Option

Installs, modifies, and makes minor repairs to microcomputer hardware and software systems and provides technical assistance and training to system users. Inspects microcomputer equipment and prepares for delivery. Installs or assists service personnel in installation of hardware and peripheral components, such as monitors, keyboards, printers, and disk drives on user’s premises, following design or installation specifications. Loads specified software packages, such as operating systems, word process, or spreadsheet programs into computer. Enters commands and observes system functions to verify correct system operation. Answers client’s inquiries in person and via telephone concerning systems operation; diagnoses system hardware, software, and operator problems; and recommends or performs minor remedial actions to correct problems based on knowledge of system operation. Replaces defective or inadequate software packages. Refers major hardware problems to service personnel for correction. Attends technical conferences and seminars to keep abreast of new software and hardware product developments.

Salary (Microcomputer Support Specialist) - all levels

	Low	Average	High	Bonus	Benefits	Compensation
AL Statewide	26,183	36,220	42,030	7.0%	16.5%	$44,725
US National	29,793	41,213	47,823	-	-	$49,718


Clicking certain links on this page will transfer you to a non-Wallace Community College (WCC) Web site that is solely under the control of a party unaffiliated with WCC. WCC has not tested the products or services offered on such Web sites and shall not be responsible for any content, product, or service offered on such Web sites.