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Distance Learning Technical Support and Requirements

Wallace Community College offers classes that can be accessed anywhere, anytime via the Internet. Online courses make significant use of Web technology and applications to support teaching and learning. This may include E-mail, chat rooms, bulletin boards, on-line conferencing, digital libraries, and databases.

Each online course makes use of a required “on-campus” midterm and final. The dates and times for the finals are published in the schedule of classes. Instructors will inform students early enough in the semester of the times and locations of their midterm. Also, many instructors have “on-site” testing for other tests besides the midterm and final.

Online courses apply the same strict standards for instruction and grading as in a traditional on-campus class. Students register for online courses during regular registration, have access to the same student services, receive the same credit, and study under the same regulations as all other students.

Technical Requirements for all online courses
Technical requirements for all online courses offered at Wallace Community College can be found in every Blackboard course by going to “Help Tools” then “Required Software” then finally clicking the “Blackboard Required Software and Plugins” link. This link is also available here, http://video.wallace.edu/bb/getting_started/required_software.htm.

For questions regarding course content, please contact the instructor who is listed in the printed schedule of classes.

CIE Help desk provides assistance with the use of technology specifically related to instruction at Wallace.

Assistance can be obtained in two ways:
1) Telephone: 334.556.2464
2) On Campus: CAS137 on the Wallace Campus located in Dothan.

http://video.wallace.edu/bb/getting_started/required_software.htm You can reset it by following the directions below:
Blackboard Password:
  1. Any of your instructors can reset this password.
  2. Come by CTC124 on the Wallace Campus in Dothan.
  3. Call the CIE department at 334.556.2464
Computer Password:
  1. Come by CTC124 on the Wallace Campus in Dothan.
  2. Call the CIE department at 334.556.2464
Any other program besides one listed above:
  1. Contact your instructor
  2. Contact the company’s support line located on their website.

Below is a list of technology products commonly used by instructors at the College. Some products provide their own technical support services which may offer extended service hours. Please refer to the chart below for a description of the products and whether they offer technical support.

Technology   Description    Website Address  Technical Support
Blackboard Course management platform http://courses.wallace.edu Contact the Help Desk
334.556.2464
cie@wallace.edu
MyMathLab Software package used in certain mathematics courses http://www.coursecompass.com Phone: 1.800.677.6337
Hours 8 am - 5 pm Central Standard Time,
Monday-Friday (must contact for passwords)
Online Help Desk:
http://www.mymathlab.com/contactus_stu.html
MyReadingLab Software package used in reading and English courses http://www.myreadinglab.com Phone: 1.800.677.6337
Hours 8 am - 5 pm Central Standard Time,
Monday-Friday (must contact for passwords)
Online Help Desk:
http://www.myreadinglab.com/support/index.html
MyWritingLab Software package used in English courses http://mywritinglab.com/ Phone: 1.800.677.6337
Hours 8 am - 5 pm Central Standard Time,
Monday-Friday (must contact for passwords)
Online Help Desk:
http://www.mywritinglab.com/support/index.html
MyITLab Software package used in CIS courses http://www.myitlab.com/ 1-800-677-6337
Students can call technical support for assistance Monday through Friday, 12:00 PM to 8:00 PM EST
Adobe Reader Allows students to view PDF formatted files http://get.adobe.com/reader/
Not Available
Microsoft Viewing Products Allows a student to look at a Microsoft document but will not allow changes to the document
Word - http://www.microsoft.com/en-us/download/details.aspx?id=4
PowerPoint - http://www.microsoft.com/en-us/download/details.aspx?id=13
Not Available