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Complaints Outside Due Process

POLICY:

Complaints regarding the program or the program graduates should be addressed to the office of the Associate Dean, Health Sciences for dissemination to the appropriate level of review. Complaints that are unable to be resolved at the program or division level will be routed back to the Associate Dean, Health Sciences, then to the Dean, Instructional Affairs, if necessary. All complaints will be documented, including the projected outcome, and kept on file at the program facility. Complaints regarding Accreditation of this program should be addressed to the Commission on Accreditation in Physical Therapy Education. This Commission is located at 111 North Fairfax Street, Alexandria, Virginia, 22314.

PURPOSE:

To cover complaints that are not addressed by existing grievance/due process procedures described in the College Catalog – Student Handbook, PTA Program Student Handbook, Faculty Handbook, or Clinical Education Manual.

PROCEDURE:

  1. All complaints shall be in writing, signed by the complainant, and dated. Anonymous and email submissions shall not be accepted. 

  2. All complaints shall be submitted to the following:
    Office of Associate Dean, Health Sciences
    Wallace Community College
    1141 Wallace Drive
    Dothan, Alabama 36303 
  1. Upon receipt of a complaint the Associate Dean, Health Sciences shall disseminate the complaint to either the PTA Program Director or the Division Director, Allied Health, as appropriate.

  2. The PTA Program Director or the Division Director, Allied Health shall issue a response, in writing, within ten (10) calendar days of receipt. Responses shall be sent to the complainant via certified mail, return receipt requested. The PTA Program Director or the Division Director, Allied Health shall maintain a confidential copy of the original complaint and response.

  3. If the complainant is not satisfied with the response/decision of the PTA Program Director or the Division Director, Allied Health, the complainant may request a review by the Associate Dean, Health Sciences. This request for review shall be in writing, signed by the complainant, dated and sent to the Associate Dean, Health Sciences, along with a copy of the original complaint and the response from the PTA Program Director or the Division Director, Allied Health, within ten (10) calendar days of receipt of the response.

  4. If the complainant is not satisfied with the response/decision of the Associate Dean, Health Sciences, the complainant may request a review by the Dean, Instructional Affairs. This request for review shall be in writing, signed by the complainant, dated and sent to the Dean, Instructional Affairs, along with a copy of the original complaint and the response PTA Program Director or the Division Director, Allied Health, as well as the response from the Associate Dean, Health Sciences, within ten (10) calendar days of receipt of the response.

  5. The Dean, Instructional Affairs shall respond to the request for review in writing within ten (10) calendar days of receipt of the request, with the response being sent to the complainant via certified mail, return receipt requested. The decision of the Dean, Instructional Affairs shall be final and not subject to further review.

  6. Records of all confidential correspondence shall be maintained by the PTA Program for five (5) years from the date of original complaint.