FAQ’s: Questions About COVID-19 Response?
We’ve Got Answers!
Wallace Community College-Dothan will be providing online (remote) instruction for all
classes for the remainder of the Spring 2020 semester. Faculty and staff will be working
remotely, but emails and calls will be returned promptly.
Because this is a shift for many of our students, the College is providing the following list of
questions and answers to provide guidance and direction as we continue this semester. We will
update this list as needed.
It is the goal of the College to provide accurate information to ensure the health and safety of our
students, faculty, and staff and to help our students reach their educational goals.
Where can I find the latest information about COVID-19?
The College is posting updates at our website www.wallace.edu, on social media, and through
emails. Additional information can also be found at https://www.cdc.gov/coronavirus/2019-
nCoV/index.html , https://www.alabamapublichealth.gov/index.html , www.accs.edu, and
Is the College closed?
The College is not closed; however, the College is operating through virtual and remote
instruction through the end of the semester. Students will not report to campus at this time.
Are all College events and activities canceled?
All student and campus activities are canceled for this semester. This is a directive from
Governor Kay Ivey, Alabama Community College System Chancellor Jimmy Baker, and it is in
accordance with the Centers for Disease Control and Prevention and White House
recommendations. Additionally, the NJCAA canceled all athletic events for the semester.
The Spring Commencement Ceremony for both campuses, planned for May, has been
rescheduled to August 6, 2020. The ceremonies will be combined and will take place at the
Dothan Civic Center.
How will I continue my face-to-face classes and/or my online classes?
Your online classes will continue as normal. The only change to online courses will be that there
will not be an option to come to the College to take the final exam. Final exams will be given
online using Respondus Lockdown Browser and/or Respondus Monitor.
Face-to-face classes will continue using an online format. Students who have not completed
required hands-on labs or clinicals will be assigned a grade of “I” for Incomplete. WCCD
personnel will contact students via Blackboard announcements, student institutional e-mail, and
social media when they are able to return to campus. Instructors will schedule make-up sessions
and provide students adequate time to make up any incomplete work.
I need help with Blackboard. Whom should I contact?
Please contact our ITS Help Desk at 334.556.2464, and they will be happy to assist you.
Helpdesk hours are from 7:30 a.m. to 8:45 p.m. (Monday–Thursday).
Can I continue to participate in my clinicals?
Clinicals are not being held at this time. However, clinical simulation will be provided in those
programs that allow simulation to complete clinical requirements. Your instructor will provide
additional information regarding clinical requirements.
What about my Dual Enrollment classes? Will they continue?
All Wallace Community College courses are continuing online. Please check Blackboard for
information from your instructors.
What if I do not have reliable Internet access?
WiFi will be available in the parking lot outside of Grimsley Hall on the Wallace Campus and at
the A Building of the Sparks Campus. AE students can also access WiFi in the Adult Education
parking lot. Students must remain in their cars to use the College WiFi.
What about tests I have scheduled through the Testing Center in Grimsley Hall on the
Wallace Campus and/or the A Building on the Sparks Campus?
Students scheduled to take TEAS, A2, ACCUPLACER, CLEP, the CIS146 Challenge Exam, or
the BIO103 Challenge Exam between March 16 and May 4 will need to reschedule their exam
with us. Please view our Testing Services webpage:
(https://www.wallace.edu/student_services/testing_services.aspx) or email us at
firstname.lastname@example.org for more details.
Students who were scheduled to take tests for their courses will now complete those remotely.
Please contact your faculty members for more instructions on how to complete these
What about tests I have scheduled through the Gary Hall Testing Center?
Students scheduled to take the GED Test or any Pearson Vue Test should check the website at
https://sites.google.com/view/wallaceworkforcedevelopment/ged-testing for the latest
information on GED Testing or
https://sites.google.com/view/wallaceworkforcedevelopment/gary-testing-center for information
on Pearson Vue Testing.
What about Fast-Track career programs? How are they impacted?
Fast-Track Career Courses that are currently underway, with the exception of Professional
Medical Coding, will be postponed until Monday, May 25 or until additional information is
received. For courses currently in session and that have been postponed, instructors will be in
contact with students to provide supplemental information such as study guides, videos, etc., via
email or through Blackboard courses. This will allow currently enrolled students to remain
familiar with course materials until classes resume.
Professional Medical Coding students will continue to meet remotely utilizing Microsoft Teams
video component in lieu of meeting face-to-face. Assignments and exams will be given in
Blackboard or Microsoft Teams.
Contact information regarding Fast-Track Career Courses can be found at
How does this impact adult education classes?
Adult Education classes are being instructed remotely. Current students have been contacted by
their instructor and educational plans have been put into place. Potential students can contact the
AE staff for assistance and/or visit the AE webpage for enrollment information:
How can I reach my advisor?
Your advisors are serving you remotely during this time. Please feel free to contact them via
email at your convenience. You can find their email addresses by searching for them at
If you do not know your advisor, please click the link below for instructions on how to identify
If I have questions about my financial aid, how do I get help?
E-mail: email@example.com; Call 334-556-2476 (Dothan); 334-619-3005 (Eufaula)
Students are advised to continue monitoring their WCC student e-mail address and My WCC
Will I be paid as a work-study student during this time?
Yes. Federal Student Aid is allowing provisions under multiple scenarios that schools and
students could be facing. Work-study students and their supervisors will receive instructions
from the financial aid office with specific details.
What about Scholarships and applications?
All current scholarships and their application procedures are located on the College’s website
What if I need help or resources from the Learning Resource Center?
Librarians and staff are available to assist students over the phone and online Monday –
Thursday from 7:30 a.m. – 4:30 p.m. and on Friday from 7:30 a.m. – 12:15 p.m. All digital
resources such as e-books and databases are available to students 24 hours a day 7 days a week.
What if I need tutoring help?
In addition to the Math Lab (www.wallace.mywconline.com) and Writing Center
(https://www.wallace.edu/student_services/the_writing_center.aspx), which are both available
remotely, Homework Alabama offers FREE online tutoring and academic resources for Alabama
residents. Get help in math, science, English, social studies or writing from a live tutor. Tutors
are available 3 to 10 p.m., seven days per week. The Tutor.com SkillsCenter Resource Library is
available 24/7. The services can be accessed from your home computer or from your mobile
Can I still withdraw or resign from Spring Semester classes?
Yes. Keep in mind the deadline to withdraw without academic penalty is April 16.
Students on both the Wallace and Sparks Campuses must officially withdraw by initiating the
online withdrawal form. Students can access the online withdrawal form at
A How to Video can be viewed at
How do I apply to the College?
The online application is for new and returning students to apply to Wallace Community
College. International students are not able to apply online at this time. These students will need
to print, complete, and return the regular Application for Admission by accessing the following
If you have any questions or problems completing the online application, please contact the
Admissions Office during regular business hours.
Contact information for each campus is listed below:
Wallace Campus Admissions
1141 Wallace Drive
Dothan, AL 36303
Phone: (334) 983-3521
Fax: (334) 983-6066
Sparks Campus Admissions
P.O. Drawer 580
Eufaula, AL 36072-0580
Phone: (334) 687-3543
Fax: (334) 687-0255
How will I register for summer courses?
Registration for Summer Semester 2020 courses will take place online. There will be no oncampus registration due the COVID-19 pandemic.
To view a step-by-step video that shows you how to register for classes in myWCC, please
AE classes are open enrollment. Visit the AE website https://sites.google.com/view/wallacedothan-adult-ed/home for more information.
What about applications for admission to health science programs?
Application due dates for health science programs will be extended. New dates will be posted
once TEAS testing can resume.
What options do I have to send or receive my transcripts?
Transcripts can be requested online, by mail, by fax and by email.
for detailed information.
If I am having depression or anxiety due to the COVID-19 pandemic, what should I do?
Wiregrass 2-1-1 is a tremendous resource for our students, as they can connect you with the
community resources you need, including assistance with any depression or anxiety you may feel
during this pandemic. For this resource, please click https://www.wiregrass211.com/ .