Technology FAQ’s
Technology Frequently Asked Questions
Welcome to the Technology FAQ page!
Here you’ll find quick answers to the most common questions about student accounts, email, online learning platforms, and campus technology services. Whether you’re setting up your Alabama.edu account or learning how to access tools like Canvas and Office 365, this page is designed to guide you step by step and connect you with additional support when needed.
Alabama.edu Account
Before you can log in you must activate your new account and set its password. By now, you should have received an email sent to your personal email address from noreply@rapididentity.com with the subject titled, “Activate Your Alabama.edu Account“.
This email has your claim code and instructions on how to use it with your A# to finish activating your account. If you did not receive the email from noreply@rapididentity.com, please click Request Claim Code Email and complete the form.
You will need your A# to activate and start using your Alabama.edu account. Your A# is your student ID number, (ex. A01234567).
Your account username is your Anumber@alabama.edu (ex. A01234567@alabama.edu).
Your A# is located on your Welcome email from Admissions, as well as the Activate Your Alabama.edu Account email from rapididentity.com.
If you are unable to locate the emails, please contact the Admissions Department at (334) 556-2468 or admissions@wallace.edu for assistance.
It’s easy to log in and start using myWCC Experience! Click on I AM A link in the right top corner of the website and select Current Student.
Log in with your Alabama.edu account and password. (ex. A01234567@alabama.edu)
After you have activated your Alabama.edu account, if you need to change the password, click on I AM A link in the right top corner of the website and select Current Student. On the next screen, click on “Forgot Password?”
An email containing a code will be sent to your personal address, which you will use to create a new password.
Your Alabama.edu account also serves as your official college email. To protect your account from unauthorized access, you will need to set up multi-factor authentication.
When you access your account online for the first time, you will be prompted to set up MFA using the Microsoft Authenticator app (preferred method) or SMS texts to your phone.
Your Alabama.edu (A01234567@alabama.edu) account will be used for:
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- Wallace Forms
- Office 365 applications
- Office Apps
- OneDrive
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Canvas
To log in to Canvas, click on the myWCC Experience link on the website and log in using your Alabama.edu credentials (A#@alabama.edu and password that you created). Within the myWCC Experience Dashboard, select the Canvas card to access your courses.
A quick link is also available on the home page of the website, under the How do I? column, for easy access.
**Safety Tip** There is NO Canvas app available for laptop or desktop computers.
If you are using a mobile device, make sure to download the Canvas Student App exclusively from the official Google Play Store or Apple App Store.
College Student Email
All students at Wallace Community College will receive a College-issued email account. Once your Alabama.edu account is activated, your email and password will be set up, giving you access to all student applications.
WCC will only send official emails to your Alabama.edu email account. Check it regularly for important updates about your schedule, financial aid, admissions, college closings, and messages from your instructors.
To stay updated and avoid missing anything important, be sure to check your email every day.
Wi-Fi Support
Instructions to Connect to WCC wifi network:
- Connect to WCC_Open
- The password is Wireless321.
We're here to help!
For assistance, please submit a Helpdesk Ticket or call (334) 556-2464.
