Find answers to the most frequently asked questions below.

You can expand or collapse the information by clicking on the topic titles below.

All online courses require an internet connection. And although they may have different technical requirements, all online courses are offered through WCC’s Canvas, a web-based learning management system. Generally, you’ll interact with the instructor and other students via email, discussion boards, interactive chat rooms, video conferences, and/or phone.

For more information about the recommended minimum technical requirements visit https://www.wallace.edu/programs-training/distance-learning/recommended-minimum-technology-requirements.

If you are having technical issues, your first contact should be the ITS Helpdesk.  In most cases they will be able to resolve your questions. The ITS Helpdesk will also be able to direct you to the right resource if you need additional support.

Students who excel in online courses are generally organized, motivated, independent, and have good time-management skills.

Methods vary by course and instructor but may include pre-recorded or synchronous lectures, videos, podcasts, PowerPoint slides, interactive chat rooms, blog posts, and more. Please refer to the syllabus for your course for details about how your class will be taught.

Access Canvas directly by using this link https://alabama.instructure.com or in the myWCC Experience.

Logging in to Canvas

  • Log in using your Alabama.edu credentials (A#@alabama.edu and password that you created).

**Safety Tip** There is NO Canvas app available for laptop or desktop computers. If you are using a mobile device, make sure to download the Canvas Student App exclusively from the official Google Play Store or Apple App Store.

Haven’t claimed your Alabama.edu account yet?

Check your Personal Email for a message from “noreply@rapididentity.com” – Check your spam folder! The subject line is Activate your Alabama.edu Account.

If you still do not see it and you haven’t processed your claim code for the new account, send an email to “helpdesk@wallace.edu” requesting a new claim code email. Remember to include your name AND A# in the email.

Follow the instructions in the email to claim your Alabama.edu account.

Your course will not appear in Canvas until the first day the course begins.

There are no formal class times. All learning happens online, so participants are able to complete the course on their own time at their own pace. That said, there are certain deadlines that must be met on a weekly basis with the goal of keeping the majority of the group focused on the same topics to maximize social interactions.  Online courses require you to adhere to due dates for assignments, quizzes, tests, etc.

You will find the course syllabus in Canvas on the first day of class.

Questions about assignments or any part of the class should be directed to the instructor by email through Canvas.

Internet courses require proctored assessments. Students may choose to test on-campus or test remotely using Honorlock. The number of proctored assessments vary by course.

To request accommodations for an online course, please contact Disability Support Services.

Netiquette refers to rules of good behavior in Internet communication. The cardinal rule, of course, is to be considerate of other people, even though you may never have to face them.